Customer Service Representative

About the company:

M42 is a global health champion powered by artificial intelligence (AI), technology and genomics to advance innovation in health for people and the planet. Headquartered in Abu Dhabi, M42 combines its specialized, state-of-the-art facilities with integrated health solutions like genomics and biobanks, and harnesses advanced technologies to deliver precise, preventive and predictive care, to impactfully disrupt traditional healthcare models and positively impact lives globally.

Established in 2022, following the coming together of G42 Healthcare and Mubadala Health, M42 has more than 480 facilities in 26 countries and over 20,000 employees. M42 includes renowned healthcare providers including Cleveland Clinic Abu Dhabi, Danat Al Emarat, Diaverum, Imperial College London Diabetes Centre, Sheikh Sultan bin Zayed Hospital, and Moorfields Eye Hospital Abu Dhabi. As well as operating the Emirati Genome Programme, M42 runs Abu Dhabi BioBank and Abu Dhabi Health Data Services (ADHDS), a global tech-enabled healthcare company operating Malaffi.

About the role:

We are looking for Customer Service Representative and it is the first point of contact for Omics laboratory customers. The role is responsible in handling inquiries which involves cross functional coordination and assisting in administrative tasks. 

• Engage with customers in a courteous and professional manner by responding to inquires via phone calls, Whatsapp messaging and emails.
• Provide introductory information about services, pricing, kits and turnaround times while also educating on new services and special programs like Gensense.
• Check the patient eligibility and insurance and manage their claims.
• Coordinate with other departments on invoices, billing and international laboratory referrals.
• Maintain reports and documents and ensuring strict confidentiality.
• Provide administrative support by scheduling appointments and internal communications.

Education:

• Bachelor's degree in a relevant field.

Experience

1. Minimum three (3) years experience in a similar position preferably in healthcare.

Job Specific Skills

1. Familiarity with customer service principles.
2. High volume email/call handling.
3. Fluent in speaking English and with good communication skills. 
4. Knowledge of laboratory practice, procedures and terminology.