Guest Services Officer (Emirati Talent)

Facility Overview: 

M42 in partnering with the UAE Ministry of Defense to operate Sheikh Sultan bin Zayed Hospital in Al Batayeh, Sharjah. This collaboration will provide world-class healthcare to over three million residents in the northern UAE, including military personnel and their families. By integrating top healthcare providers like the Imperial College London Diabetes Centre, Cleveland Clinic Abu Dhabi, and Healthpoint, M42 will ensure access to specialized and preventative care. Full-scale operations are set to launch in early 2025. 

Role Overview: 

The Guest Services Officer, under the supervision of the Patient Access Services Supervisor, is responsible for preregistration, registration, scheduling, patient identification, cash collection, and insurance verification. Serving as the first point of contact, the role ensures exceptional customer service for patients both in person and over the phone.

• Welcomes patients, verifies identification, and ensures accurate registration by collecting demographic and insurance information.
• Performs insurance eligibility checks, validates procedures, and informs patients of out-of-pocket responsibilities.
• Secures necessary signatures, distributes patient rights documents, and ensures compliance with all regulatory standards.
• Manages scheduling, follow-up appointments, reminder calls, and updates for patients and families.
• Handles cash collections, reconciliations, and deposits, ensuring proper documentation and adherence to procedures.
• Maintains professionalism and confidentiality while delivering exceptional customer service to patients, families, and staff.
• Coordinates with team leaders to resolve issues, deescalates complaints, and supports operational needs, including shift work.
• Performs administrative tasks such as answering calls, emails, and messages while ensuring smooth clinic flow and patient satisfaction.

Education:

Vocational education

Experience:

Minimum of 2 years experience in similar role.

Skills:

• Practical knowledge in Microsoft Office suite
• Fluency in written and spoken Arabic